We are not used to listening to the people we are talking to. We hear them talk but we rarely listen to what they say, what they do not say, what they feel and what they need. Use spaces in clase to force them to practice. Ask everyone to think of a situation where they

After completing a chapter or a specific subject, ask participants to summarize in one sentence what they have just learned. Go through the class giving each participant the opportunity to share their sentence with the rest.

Ask your workers join groups of 5 to 10 people. Have them make a list of the 10 things they like about the company or of working there. Merge the different lists. Can you create a single one with the items included in the majority? Can we make a workers’ manifesto? It could be the

Even when I like someone very much, there are always things I like about their behaviour and others that I don’t. Let workers ask these 2 questions: When do you like me? When do you dislike me? With these questions they can gain awareness of their behaviours and those of others. In addition it can

In class there are always different opinions. We each have our way of seeing reality and perceiving situations. Make sure that that is not a problem but an opportunity. Organize an activity where participants can discuss different perspectives. Moreover, it would be interesting even they had to defend ideas that do not share. Thus, they

We usually distribute materials among participants at a training. Do participants know what they can find inside? Do they read it? An activity that can help participants become familiar with the material and content is to ask them to search data. For example, ask them to find the page on a certain topic, or to

What could we learn from each other? Ask a supervisor what they would like to learn from each of his or her workers. Do the same with the workers: what could they learn from their supervisor? and from other colleagues? This activity may help each member value the qualities of each other and their contributions

As we always say, we can know if someone has learned something if they are able to talk about it. Let participants summarize in their own words the contents covered in class. One way is to ask working groups to spend 2 minutes (they do not need more!) preparing a summary for the rest of

We often do things thinking they are going to please the other person and while not doing what would really make them happy. Why don’t  we ask them? For example: “What should I do so you trust me? What should I do to win your trust?”. The answers will surprise you, some will be much

To class you must come open to change. Open to new ideas and to assimilate them. How do you ensure an environment in which people are not defensive? How do you ensure their collaboration? By listening. A lot. By understanding their concerns, recognizing the challenges they will encounter. By never denying their reality nor criticizing