Your comfort zone

Tuesday, 22 November 2016 by

Distribute among participants sheets of paper with a large circle drawn in the center. Asks each to draw their comfort zone. What does that mean? Well, within the circle they will draw those things that feel comfortable doing and outside the circle those things that they feel unable to do or makes them feel uncomfortable.

Making it easy

Tuesday, 13 September 2016 by

I loved seeing a company thanking its workers for the comments and complaints they made in the suggestion box. How? First, by making it easy to fill them in! They left sheets of paper and pens next to the box. Secondly they also wrote “thank you” on the outside of the box. The other way

Open doors

Tuesday, 08 March 2016 by

Many companies feel very proud about having an open door policy, as they argue that anyone can walk in the HR’s office or talk directly o their supervisors to put forward a complaint. Indeed it is a positive policy, but the company should also provide workers for the opportunity to present complaints anonymously. For example,

Dear employer

Tuesday, 26 January 2016 by

It is very common for workers to leave a job to go to another –job hopping-. And it is even more common that the company will not really care why the worker left his or her post. Was it because of the supervisor? The schedule? Was it the work itself? Maybe the salary? Of course

Here’s my number

Tuesday, 16 June 2015 by

In a factory I visited a while ago,  the CEO gave his personal phone number to all workers. His phone was placed on the suggestion box where workers could raise complaints or grievances. So, anyone had access to the number and the CEO at any time. As Director of Human Resources was telling me I

Do you trust me?

Tuesday, 03 July 2012 by

Many workers to not use the suggestion or complaints box because they don’t believe that their comments are going to be taken seriously, that their problem is going to be solved or taken into account altogether. Some improvements you can make are the following. Locate the box in a visible and accessible place that ensures


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