Ask workers to draw up the best recipe for a “delicious” work environment. For example, “we need 10 friendly supervisors, 3 daily smiles, 1 tablespoon of motivation and a pinch of listening”. Collect all the recipes and invite employees to lunch. If you print the recipes on coloured paper and distribute them among workers, they

Using role-plays in class allows participants to practice skills they are learning. And because they are in a safe environment where no one is judging them, they feel comfortable to try things that in a real life generally they would not try. How do we get them to feel more comfortable in their roles? How

Before participants come to the training, place photographs or images on a table close o the door. You can cut these pictures from magazines, newspapers or even print from them from the Internet. The images can be on anything, a tree, a car, a person or on anything that comes to mind !! As they

With the technology available, it is becoming easier to learn new things and even maintain contact. During a course we could open a page on Facebook, or a group on Whatsapp for participants to share concerns, questions or suggestions. If you leave the group open once the course is over, it could help participants continue

I loved seeing a company thanking its workers for the comments and complaints they made in the suggestion box. How? First, by making it easy to fill them in! They left sheets of paper and pens next to the box. Secondly they also wrote “thank you” on the outside of the box. The other way

I was recently in a factory where each department measured the number of incidents or deviations from occupational safety and health standards that had been identified. Thus, each month you could see how the standards were fulfilled in each department and what were the causes of deviation. To motivate each department, those with fewer deviations

It is very useful to know what is appropriate behavior and compare it with inadequate one. For example, “In this area we need to wear boots and sandals are prohibited” or “you need to speak with respect, we can not scream.” By having both behaviors next to each other we can compare them and therefore

How close are we to our goal? If we are able to set our goals based on measurable criteria, we can measure how well we progress. For example, we could set a target to “reduce the number of cases of harassment in a year to 0%”, “increase in 10% in the number of written complaints

We are not used to listening to the people we are talking to. We hear them talk but we rarely listen to what they say, what they do not say, what they feel and what they need. Use spaces in clase to force them to practice. Ask everyone to think of a situation where they

After completing a chapter or a specific subject, ask participants to summarize in one sentence what they have just learned. Go through the class giving each participant the opportunity to share their sentence with the rest.